Term and Conditions

1. Website Usage

Our website, gardenfurniturez.com, is designed for gardening enthusiasts seeking quality products to enhance their outdoor spaces. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Respect our intellectual property rights

2. Products and Services

We offer a range of gardening products including:

• Planters and growing aids
• Automatic watering systems and kits
• Garden tools (axes, chainsaws, cultivators)
• Garden ornaments (animal ornaments, Buddha statues, cherubs & fairies)
• Garden furniture (benches, corner sofas)
• Protective items (cages, netting, cold frames, garden cloches)
• Car cleaning products

We strive to provide accurate product descriptions and images, but slight variations may occur. Product availability is subject to change.

3. Ordering and Payment

Placing an Order

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and we do not store your full credit card details.

Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

4. Shipping and Delivery

Processing Time

Please allow 1-2 business days for order processing before dispatch from our warehouse.

Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically within 15-25 business days after dispatch.

Delivery Areas

We ship to most regions globally, excluding parts of Asia and some remote areas. Delivery times are estimates and may be affected by factors beyond our control, including customs procedures and public holidays.

Your Responsibilities

Please ensure someone is available to receive delivery. We are not responsible for delays caused by incorrect address information or unsuccessful delivery attempts.

5. Returns and Exchanges

Timeframe

You may return or exchange most items within 15 days of receiving your order.

Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Include your order number and product details
3. We will provide a Returns Authorisation number and shipping address
4. Securely pack the item in its original packaging with all accessories and documentation
5. Ship the package to the address provided

Non-Returnable Items

For health, safety, and product integrity reasons, the following items cannot be returned unless defective or incorrect:

• Animal Ornaments, Buddha Statues, Cherubs & Fairies (due to fragile nature)
• Cages & Netting (for hygiene reasons once opened)
• Car Cleaning Products (for safety and hygiene once opened)

Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: Within 24-48 hours, up to 5 business days to appear in your account

Original shipping fees are non-refundable unless the return results from our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Liability Limitations

Our liability for any claim related to your use of our website or products is limited to the purchase price of the products in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Delivery delays beyond our reasonable control
• Incorrect product use or failure to follow instructions
• Products modified or repaired by unauthorized parties

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Postal Address: 78 Carrington St, Nottingham, GB NG1E 1TQ

We aim to respond to all inquiries within 24-48 hours.