At Hozelock Sale Store, we are dedicated to bringing the joy of gardening to your doorstep. We understand that a beautiful garden is a personal sanctuary, and our range of high-quality planters, automatic watering systems, garden furniture, and unique ornaments is carefully curated to help you create yours. To ensure a seamless experience from order to delivery and beyond, please review our policies below.

Shipping Information

We ship to most regions globally, excluding parts of Asia and some remote areas.

Order Processing

Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx.
    • Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS.
    • Delivery typically occurs within 15-25 business days after dispatch.

Please note that these timeframes are estimates and may be affected by factors beyond our control, such as customs procedures or public holidays.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process.

Timeframe

You may return or exchange most items within 15 days of receiving your order.

The Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day period. Please include your order number and details about the product you wish to return.
  2. Receive Instructions: We will provide you with a Returns Authorisation number and the shipping address for your return.
  3. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Please enclose a copy of your order confirmation or packing slip.
  4. Ship the Item: Send the package to the address provided. Please note that return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., a defective or incorrect item).
  5. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing, depending on your bank.
  • PayPal: Refunds are processed within 24-48 hours and may take up to 5 business days to appear in your account.

Original shipping fees are non-refundable unless the return is a result of our error.

Non-Returnable Items

To ensure the health, safety, and integrity of our products, the following items are non-returnable unless they arrive defective or incorrect:

  • Animal Ornaments, Buddha Statues, Cherubs & Fairies: Due to their delicate and fragile nature, these items are highly susceptible to damage during return shipping.
  • Cages & Netting: For hygiene reasons, these items cannot be returned once opened or used.
  • Car Cleaning Products: For safety and hygiene, these items are non-returnable once opened.

If you receive a defective or incorrect item from these categories, please contact us immediately at [email protected], and we will resolve the issue promptly.

Contact Us

If you have any questions about shipping, returns, or exchanges, please do not hesitate to contact our friendly customer service team.

Email: [email protected]
Postal Address: 78 Carrington St, Nottingham, GB NG1E 1TQ

We aim to respond to all inquiries within 24-48 hours.

Note: This policy is subject to change without prior notice. Please refer to this page for the most updated information.