Privacy Policy

Last Updated: 15 January 2024

Welcome to Hozelock Sale Store, your trusted partner in creating beautiful outdoor spaces. At gardenfurniturez.com, we value not only the quality of our gardening products but also the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and make purchases.

Just as our automatic watering systems and garden furniture are designed for reliability and elegance, our privacy practices are built on transparency and trust. We encourage you to read this policy carefully to understand how we handle your information.

1. Information We Collect

To provide you with the best shopping experience and process your orders seamlessly, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information. Please note that we do not store your complete payment details on our servers.
• Technical Data: IP address, browser type, device information, and pages visited on our website.
• Communication Records: Correspondence when you contact our customer service team at [email protected].

2. How We Use Your Information

We use your data with the same care and attention that goes into our gardening products:

• To process and fulfil your orders for garden planters, watering systems, furniture, and ornaments.
• To provide customer support and respond to your inquiries.
• To improve our website, product offerings, and your shopping experience.
• To send you relevant information about promotions or new products (only with your consent).
• To prevent fraud and ensure the security of our website and transactions.

3. Data Sharing and Disclosure

We treat your personal information like a precious garden—it’s cultivated with care and shared only when necessary:

• Service Providers: We work with trusted partners for payment processing, shipping, and IT services. These providers only access the information needed to perform their functions.
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners.
• International Transfers: As we serve customers worldwide (excluding Asia and select remote regions), your data may be processed outside your home country but always with adequate protection.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Just as our garden products are built to withstand various conditions, our security measures are designed to protect your data:

• We store your information on secure servers with industry-standard encryption.
• Payment transactions are processed through PCI-DSS compliant systems.
• We implement technical and organisational measures to prevent unauthorised access, disclosure, or destruction of your data.
• We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccuracies in your information.
• Deletion: You can request the deletion of your personal data, subject to legal obligations.
• Objection: You may object to certain processing activities, such as direct marketing.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to enhance your browsing experience:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments.
• Analytical Cookies: Help us understand how visitors interact with our website so we can improve its design and functionality.
• Marketing Cookies: Used to display relevant advertisements based on your interests (only with your consent).

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your shopping experience.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

8. Contact Us

Thank you for trusting Hozelock Sale Store with your gardening needs and your personal information. We’re committed to protecting your privacy as you create your outdoor paradise.

Happy gardening,
The Hozelock Sale Store Team