Shipping & Delivery
How long will it take to receive my order?
We process orders within 1-2 business days. Standard Shipping (£12.95) via DHL/FedEx takes 10-15 days after dispatch. Free Shipping (orders over £50) via EMS takes 15-25 days after dispatch. Delivery times may vary slightly based on location and external factors.
Do you ship internationally?
Yes! We proudly serve customers worldwide, excluding Asia and select remote regions due to logistical constraints. We partner with DHL, FedEx, and EMS to ensure broad coverage.
Can I track my order?
Absolutely! All our shipping partners provide tracking capabilities. You’ll receive tracking information once your order is dispatched.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied, please contact our customer service at [email protected] to initiate a return.
How do I return an item?
Please email our customer service team at [email protected] with your order details. We’ll guide you through the hassle-free return process.
Products & Care
What types of products do you offer?
We specialize in quality gardening essentials including automatic watering systems, garden furniture, planters, tools, ornaments, and protective equipment. Our range combines functionality with aesthetic appeal.
Are your products suitable for all climates?
Our products are designed for durability in various garden conditions. Specific care instructions are provided with each product to ensure longevity.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.
Account & Orders
How do I create an account?
You can create an account during checkout. This allows you to track orders, save preferences, and enjoy faster future purchases.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We’ll assist you if your order hasn’t been processed yet.
Contact Information
How can I contact customer service?
Reach us at [email protected]. Our team is here to help you create your perfect outdoor space!
Where are you located?
Hozelock Sale Store is based at 78 Carrington St, Nottingham, GB NG1E 1TQ, serving garden enthusiasts worldwide.